HOW SHOULD I STORE MY JEWELRY?

Storage is important if you want to keep your jewelry always shining and in a good condition. Always store your pieces individually so that they don’t rub together, scratch or tangle. We recommend storing your Cancino Collection pieces in the jewelry pouch they ship in. 

  • Clean your jewelry: Before storing your jewelry, make sure it’s clean and free from any dirt, oils, or residue. You can use a soft jewelry cloth to clean it.
  • Sort and categorize: Separate your jewelry into different categories such as necklaces, bracelets, earrings, and rings. This will help you organize and store them more efficiently.
  • Choose suitable storage options and store each piece of jewelry separately or use soft pouches or individual compartments to prevent scratches and tangling.
  • Keep it away from moisture and sunlight: Exposure to moisture and direct sunlight can damage certain types of jewelry. Store your jewelry in a cool, dry place away from windows or areas prone to humidity. Avoid storing jewelry in the bathroom as the fluctuating moisture levels can be detrimental.
  • Maintain regular upkeep: Periodically inspect your jewelry for any signs of damage or deterioration. Clean and polish them as needed, and ensure that your storage containers remain clean and dust-free.

MY JEWELRY IS TURNING COLOR,
WHY IS THIS HAPPENING?

Every person’s unique skin oils react differently to certain metals and plating. We are not responsible for your skin’s reaction to our products. Also, over time, your jewelry comes in contact with moisture, acids, oils and air. They react with the metal in the jewelry, causing it to eventually wear down and tarnish. You can prolong the life of your Cancino Collection by following our care recommendations. 

* For best care, do not shower or swim with your items. Keep them in a cool dry place and remove before bathing.

HOW SHOULD I CLEAN MY JEWELRY?

Avoid using harsh chemicals or abrasive cleaners as they may damage the jewelry.

For best cleaning, we recommend using a polishing cloth which can help to protect and shine the jewelry. Also, can help to remove cloth that restores the original brilliance in metals, preventing new tarnish and giving jewelry a layer of protection.

Ensura that clasps, closures, and settings are secure to prevent loss or damage.

I NEED TO CHANGE SOMETHING ON MY ORDER.

If you need to change or cancel your order, please contact us ASAP at annycancinocollection@gmail.com. Include your order number and “Change to Order” in the subject line.

What should I do if the desired size or color is not available for the Jewelry I want to purchase?”

If the desired size or color is not available for the jewelry you wish to purchase, don’t worry! We offer customization options to ensure you get the perfect piece. Simply reach out to our customer service team, and they will be happy to assist you in placing a customized order. We can work together to create a bespoke jewelry piece tailored to your specific size and color preferences. Please note that customization may require additional time and cost, but we assure you that the wait will be worth it to receive a truly personalized treasure.